Terms & Conditions for Online Flower Delivery Brockley

Welcome to Flower Delivery Brockley: Terms & Conditions

Thank you for choosing Flower Delivery Brockley for your floral needs. These Terms & Conditions set out the legal terms and conditions for using our online flower delivery service. Please read them carefully before placing your order. By purchasing from us, you accept these terms. These provisions apply to all Flower Delivery Brockley customers, including those based in surrounding local areas.

1. Interpretation

In these Terms & Conditions, the terms "we," "us," or "our" refer to Flower Delivery Brockley. "You" and "your" refer to the customer placing an order via our online platform.

2. Who Can Use Our Online Flower Delivery Service

Our online flower delivery service is intended for customers 18 years of age and above, residing or wishing to send flowers within Brockley and neighbouring areas such as Honor Oak, Ladywell, Nunhead, Telegraph Hill, and Crofton Park. By placing an order, you confirm that you comply with these criteria. Orders are accepted subject to availability of flowers and delivery slots.

3. Placing an Order

To place an order for flower delivery in Brockley through our website, you must follow the step-by-step instructions provided on each product page and at checkout. Please ensure that all information supplied, including recipient details, delivery address, and personalised messages, is correct and accurate. Once an order is placed, you will receive an email confirming we have received your order. This acknowledgment is not our acceptance of your order, but confirms receipt and summarises the details for your review.

Our acceptance of your order and the formation of a legal contract between Flower Delivery Brockley and you occurs when we dispatch the goods and send you a dispatch confirmation email. We reserve the right to refuse or cancel any order prior to this point for any reason, including unavailability of flowers, delivery difficulties, or suspicion of fraudulent activity.

4. Availability and Substitutions

All flower arrangements and products are subject to availability. In the rare case where a particular flower type or product is unavailable, we reserve the right to substitute a similar item of equal or greater value, maintaining the style and colour scheme of your chosen arrangement. We will endeavour to notify you of any major changes prior to dispatch.

5. Pricing and Payment Terms

All prices listed on our website are in Pounds Sterling (£) and are inclusive of Value Added Tax (VAT) where applicable. Additional charges for delivery may apply and will be clearly displayed before final checkout. We reserve the right to change prices at any time, but such changes will not affect orders already accepted and paid for.

Payment is due in full at the time of ordering. We accept most major debit and credit cards through our secure online payment gateway. Your card will be charged at the time your order is placed. Should payment fail, your order will not be processed. All transactions are subject to validation and authorisation by both us and your card issuer.

6. Delivery Policy

We offer online flower delivery services throughout Brockley and its neighbouring areas. Delivery dates and times are specified at checkout, and while we take all reasonable steps to meet your requested delivery slot, we cannot guarantee a specific time unless stated otherwise. Orders placed after our published cut-off time for same-day delivery will roll over to the next available delivery date.

It is your responsibility to ensure all recipient and address details are correct. We are not liable for delivery failures arising from incorrect or incomplete information. If the recipient is unavailable, our couriers may attempt to leave the item with a neighbour, with reception, or in a safe location. A notification card or message will be left where possible, advising where the flowers have been placed.

7. Order Amendments and Cancellations

You have the right to amend or cancel your order for online flower delivery in Brockley, provided we have not started preparing or dispatching your order. To request an amendment or cancellation, please contact us as soon as possible, quoting your order reference. Once your flowers have entered the preparation process, amendments and cancellations may not be possible due to the perishable nature of our products.

If your request is made before order preparation, we will issue a full refund or accommodate your amendment. Refunds may take up to five working days to appear in your account, depending on your payment provider.

8. Non-Delivery and Delivery Issues

If, for any reason, we are unable to deliver your order as scheduled, we will contact you using the details provided at checkout to arrange an alternative delivery or a full refund. Please note, we cannot be held responsible for delivery failures caused by incorrect addresses, absent recipients, circumstances outside our reasonable control (such as adverse weather or traffic), or if access to the property is impossible.

9. Returns, Refunds & Quality Guarantee

Our flower arrangements are fresh and expertly prepared for each order. If you are not satisfied with the quality or condition of your order upon delivery, please notify us within 24 hours, providing photographic evidence where possible. We may offer a replacement, partial refund, or full refund depending on the circumstances. Because flowers are perishable, we may be unable to accept returns, but will always aim to resolve quality issues fairly.

Any refunds granted will be processed by the same payment method used to place the order. Refunds are made at our discretion subject to review of each case individually.

10. Personal Messages & Customisation

You can provide a personal message with your flower delivery order. Please ensure your message is appropriate and free from offensive, illegal, or infringing content. We reserve the right to omit or edit messages that violate these standards at our sole discretion.

11. Use of the Website

Access to and use of the Flower Delivery Brockley website is provided on an "as is" basis and at your own risk. We do our best to ensure the accuracy of information, but errors and omissions may occur. We reserve the right to make changes and updates to the website and these Terms & Conditions at any time.

You shall not misuse our website by attempting to hack, introduce viruses, or commit any fraudulent acts.

12. Intellectual Property

All content on the Flower Delivery Brockley website, including text, images, branding, and arrangements, is the intellectual property of Flower Delivery Brockley or our licensors. It is not to be copied, reproduced, or used for commercial purposes without our explicit written consent.

13. Our Liability

To the fullest extent permitted by UK law, Flower Delivery Brockley is not liable for any losses, damages, or indirect consequential losses arising from use of our website or flower delivery services. Our total liability under these terms shall not exceed the value of the order in question. Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or any liability that, by law, cannot be limited or excluded.

14. Events Outside Our Control

We are not responsible for any breach of these Terms & Conditions resulting from unforeseeable circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, wars, network failures, pandemics, or adverse weather conditions affecting flower supply or delivery networks.

15. Privacy and Data Protection

Your privacy is important to us. We adhere to all applicable data protection laws in the UK. Your personal information is collected for the purpose of processing your order and will not be shared with third parties except as necessary to fulfill your order and deliver services, or where required by law. Further details are available in our Privacy Policy.

16. Governing Law

These Terms & Conditions and any disputes or claims arising from them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms & Conditions represent the entire agreement between you and Flower Delivery Brockley for the online purchase and delivery of flowers. Any variance must be agreed in writing and signed by both parties.

19. Contact Us

If you have any questions or concerns about these Terms & Conditions, or wish to discuss an existing order, please contact us using the contact form provided on our website. Our customer care team aims to respond to all enquiries promptly and efficiently.

Note: These Terms & Conditions apply to all customers using our online flower delivery services throughout Brockley and the surrounding local areas.