Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Brockley

At Flower Delivery Brockley, we take immense pride in delivering only the freshest flowers to homes and businesses across Brockley and the surrounding area. We understand that your satisfaction relies on the quality and condition of every arrangement. This is why our Fresh Flowers Guarantee ensures you or your recipient enjoy vibrant, beautiful blooms every time.

Damaged on Arrival Policy

Despite our best efforts in handling, rare instances of transit damage may occur. If your flowers or gifts arrive in less than perfect condition, please notify us as soon as possible. We ask that you provide a photo of the damaged item and arrange for this to be sent on the day of receiving your order, or within 24 hours where possible. This helps us resolve your concern and improve our service quality on every delivery in Brockley.

Freshness Window & Flower Quality

We guarantee that all our flowers are delivered fresh, with most blooms still in bud to maximise vase life. Under normal conditions, our arrangements should remain fresh for at least five days from the delivery date, provided they are cared for as per our instructions. Should your flowers show advanced wilting, discolouration, or fail to last within this five-day window, please contact us straight away so we can make it right.

Refunds & Replacement Options

Your happiness is our top priority. If your order does not meet our Fresh Flowers Guarantee, you may choose one of the following options:

• Full Refund – Receive a complete refund for damaged or unsatisfactory items.
• Replacement – We will resend a fresh bouquet to you or your recipient at the next available delivery slot.
• Partial Refund – In certain circumstances, a partial refund may be offered if part of your order was affected.

Refunds are typically processed within 3–5 business days once eligibility is confirmed. Please retain your order number and proof of purchase to expedite the process.

How to Make a Complaint

If you are unhappy for any reason – whether it’s to do with product quality, delivery issues, or another concern – we encourage you to let us know promptly. Contact us within 48 hours of receiving your delivery, providing your order details and a brief description of the problem. We will personally review each complaint and aim to resolve most issues within two working days.

If we are unable to provide a satisfactory resolution immediately, we will keep you updated and work hard to ensure your trust in our Brockley flower service.

Your Trusted Brockley Florist

Flower Delivery Brockley is dedicated to serving our local community with reliability, care, and consistently beautiful blooms. Whether you are a regular customer or ordering for a special occasion, your experience matters deeply to us. Supporting nearby households and businesses means we always go the extra mile for your complete satisfaction.

If you have further questions about our Returns, Refunds & Complaints Policy or would like advice on flower care, our friendly team is always here to help—supporting Brockley with the freshest flowers and attentive local service.